We'll forward all information you entered during the order process to the organizer of the event. Please contact the event organizer to obtain their privacy policy.

All data is always transmitted using up-to-date encryption between your browser and our servers as well as between our servers.

If you buy a ticket, we use cookies to enhance the ordering process and to remember that your carts belong to you. If you buy tickets from multiple different organizers, we never track your visit across events and never correlate this data. We do not track IP addresses, browsers, referers or any other unnecessary metadata.

All our servers are located in Germany and we are subject to German data protection laws.

Our team has access to your data for technical reasons. We will only use this access to find and solve errors in case of a support request.

If you specify an email address from Outlook or similar providers, we might route all email to you via rapidmail, an german email provider, since Outlook tends to reject direct emails from us as spam.

If you click a link in an email we sent you about a ticket order for the first time, we store the information that your email address appears to work. We do not store anything else about that click and we do not use that information for automated behaviour, it's just useful when debugging issues.

When you reach a ticket shop through a campaign link, we will use cookies to tell the organizer which campaign link you clicked so the organizer can know how effective their marketing methods are.

We are happy to answer any questions on this topic at support@pretix.eu.